General Conditions of Sale
Welcome at www.andiKia.eu, a division of ScriBe Consult BVBA, a company established under Belgian Law with national number BE0465 174 584, based at 3140 Keerbergen, Eksterdreef 13, hereafter called “Company”.
We thank you for your confidence and we take your rights as a consumer seriously. It is therefore important that you know what you can expect from us and that we, in turn, know what we can expect from you.
In the General Conditions of Sales outlined below, we will refer to you as “Customer”.
By accessing this site and by placing an order, you agree to enter into a legal transaction under the terms as outlined below.
On this site products are described as accurately as possible and in good faith. Company cannot be held responsible for possible (typing-) errors on the site.
The materials used are safe for the use for which they were designed. Improper use of the products and the possible damage or lesions this may cause to Customer or to third parties are the sole responsibility of Customer.
Our products are manufactured in the PRC by suppliers selected by Company who have agreed to submit to regular on-premise controls of their quality and processes. Company guarantees that these suppliers do not make use of child labor and do respect local social legislation governing privately owned enterprises.
Special offers and prices are valid the day they are published on the site. Prices are always inclusive of 21% Belgian VAT. Transportation cost and costs for engraving of a text or an image on any of the items are not included unless explicitly stated otherwise. These are shown separately on the order form and in the order confirmation.
Price offers on request have a validity of 2 weeks unless explicitly specified differently.
Customer accepts that he/she enters into a valid agreement with Company after Company has received his/her order and has confirmed the order via an order confirmation by e-mail. As a general rule, order confirmations will be sent 24 hours after receipt of the order. The absence of a signature on the order form or on the order confirmation does not affect the binding character of the offer or the acceptance thereof.
Company reserves itself the right to submit the validity of an agreement to other conditions, in the case of particular circumstances such as orders placed by minors, incomplete or wrongly filled out order forms or when previous orders by same Customer have not been unpaid.
Items you wish to purchase can be placed in (or removed from) your virtual shopping cart. Before you submit your order, we will explicitly ask for your agreement with our General Conditions of Sale and with our Privacy Statement.
Right to Renounce
Customer has the right to inform Company that he/she renounces the purchase of the product within 14 days after delivery. This requires the written form: letter or e-mail is accepted. This right to renounce is not applicable to products that have been personalized (by engraving) upon Customer’s request.
If Customer makes use of his/her right to renounce, the product has to be returned to Company within 72 hours, in its original packaging, by registered mail, at Customer’s expense.
Payment of the goods
When placing an order, you will be asked to pay for the goods in advance. There are two options. Option one allows you to pay by credit card (Visa or Mastercard) via the Ogone site. Ogone is a provider of secure payment services. If you choose this option, click the Ogone button. The second option is a payment per bank transfer. If you prefer this second option, click the button for bank transfers.
For orders of which the total value exceeds 350 euro we do not accept payment by credit card. Only bank transfers will be accepted.
If Customer decides to make use of the Right to Renounce (see previous paragraph) then Company commits to immediately debit Customer’s account for the amount already paid as soon as the returned goods have been received.
For price offers made out to name, following a request for price quotation, Company reserves the right to specify payment terms and methods that are different from the ones described above.
Company endeavors to keep delivery lead times as short as possible. The items presented on this site are in principle deliverable from stock. However, an item may be temporarily out of stock. For that reason, we will confirm an expected shipment date in case we would not be able to ship your order within 5 working days after receipt of your payment.
In view of the rules governing sales at a distance, www.andiKia.eu will execute orders within 30 days maximum. If the product is out of stock or is no longer listed, or if there is any other delay that makes partial or complete execution of the order impossible, then you will be advised within 1 month after placing the order. In such a case, you have the right to renounce your purchase at no cost and without serving notice.
Mode of Transportation
Your order will be delivered to the delivery address you indicated by registered mail with confirmation of receipt.
Most products on this site can be customized by means of engraving.
Texts or images to be engraved will be transmitted by Customer when placing the order. The length of text that can be engraved on each particular item is mentioned in the product description and is function of the available space. Please read My Engraving on this site.
The cost for an engraving of a text or image is mentioned in the product description of each item.
After having entered a text in the appropriate part of the order form, Customer will be asked to proofread the text he/she entered. Typos or grammatical errors that are not corrected by Customer at this stage will be considered as final text. Consequently, Company will refuse all complaints resulting from such errors.
Conformity of the goods
The quality of items ordered is checked before shipment in the following way:
• Products equipped with a USB memory stick are individually checked to ensure their proper functioning.
• Engraved objects are verified versus the text or image supplied by Customer.
• Each item is checked for mechanical or esthetical flaws.
• Each item is packed individually in a sturdy presentation box.
Goods that, at reception by Customer, do not meet the quality requirements as outlined can be returned to Company and will be replaced free of charge within 30 working days if the following conditions are met:
• The product that does not meet the specifications shall be returned by Customer to Company within 72 hours after receipt. The return should be done by registered mail, in the original packaging, at Customer’s expense.
• Company may, after careful examination of the product, decide not to accept the complaint. In such an event, the item will be returned to Customer together with a written motivation why the complaint was not accepted.
• Company cannot be held responsible for damage caused by improper use of the product by Customer or for damage (material or physical) caused by this improper use to Customer or to a third party.
Products with USB Memory Stick
Some of our products contain a small-capacity USB memory stick containing www.andiKia.eu’s proprietary software. This software allows Customer to upload private data on the USB stick. For that reason we ask our Customers
o To keep this item on their person at all times or to store it in a secure place. But also to keep their password in a safe place that only they know.
o Downloading of electronic files, other than the ones placed on the USB By Company, can negatively influence the functioning of the software and can infect the device with computer viruses. For that reason such action will be considered improper use of the product. Possible damage incurred by Customer or by a third party caused by this improper use can never be the object of a claim to Company.
The USB Memory Stick is equipped with software designed to work on Microsoft Windows 2000, XP,Vista, Windows 7, Mac OSX, and Linux. This software is delivered “as is”. Company cannot be held liable if updates, patches or upgrades of these operating systems hamper the proper functioning of our software. Company can also not accept liability if its software does not function properly on older versions of above operating systems.
Physicians or hospital staff will be able to consult and/or print the screen “My Medical Profile” as a .jpg file.
Company’s software allows Customer to import private information relative to his/her person and to his/her medical condition. This information is password protected. At first use the password is “12345678”. When using the product for the first time, Customer will be prompted to change the password into a password of his or her own. Customer is responsible for memorizing/safeguarding the personal password.
If Customer were to loose or forget his/her password, he/she can send an e-mail to the Company stating the USB product’s serial number engraved on the side of the USB. Company will then forward a code that will override the old password and that will allow the creation of a new password.
Personal data filled out by Customer on the USB are his/her sole responsibility. Company can in no way be held liable for faulty or inaccurate information filled out by Customer or for damage or lesions that this faulty or inaccurate information might cause to Customer or to a third party.
Instructions on how to properly fill out the USB screen can be printed in .pdf format directly from our site. Please go to My Medical Profile.
We recommend that Customer contact his/her physician/pharmacist if in doubt about the relevance or accuracy of the information he/she wants to fill out.
Use of this site
Company cannot guarantee that this site will function without any interruption or will function at all times. This site operates “as is” and “as available”.
Company declines any liability for the content, availability or build-up of sites to which a link is available on its site. Direct, resulting, or indirect damage caused by a visit to our site or to a site linked to our site is declined.
Protection of minors
Minors are not allowed to enter into a commercial agreement with www.andikia.eu . We recommend parents to monitor their child’s use of the internet.
Applicable law and jurisdiction
Belgian Law will always apply. The judicial district Court of Leuven or the Justice of the Peace Court, judicial section Haacht, will rule.